Customer Support

Policies and Procedures

Terms:
Net 30  minimum invoice, $50.00

Shipping: 
F.O.B.  Springfield, Ma
United Parcel Service
Unless otherwise specified

Claims:    
Although goods are considered sold and our responsibility ceases when delivery is made to the transportation company, in the event goods are lost in transit, we will make every effort on behalf of customers to have lost goods found or to have the transportation company make proper restitution for loss.  Damage claims must be made against carrier.

Specials:
Orders for special tools, non-catalog or modified tools are accepted on a no cancellation basis and tools are not returnable.  A confirming purchase order is required before any work begins on special tools.  A 10% over or under shipment on a special is acceptable based on industry practices, unless no overshipment is stated on the order when placed.

Return Policy:
No merchandise may be returned without prior authorization from the factory.  Credit will not be issued for merchandise returned without a return authorization number.  All merchandise returned for credit will be subject to a 20% restocking charge or an order of equal value.

Errors:
Benchmark (Custom Carbide) cannot be held responsible for incorrect parts made with our products due to mislabeling or defect.  We assume all tools used by our customers are inspected in customer’s plant is the rule.  We will replace or credit tools in those situations.

Safety Precautions:
Grinding or other use of this tool may produce hazardous dust and fumes which may endanger health.  To avoid adverse health effects, read the material safety data sheet for this product, as well as for any cutting fluids or other material coming into contact with this product; utilize adequate ventilation and appropriate protection.  Cutting tools may shatter when broken, wearing of eye protection is strongly advised in the vicinity of their use.

Resharpening:
Sharp tools perform most efficiently.  Economy and long tool life can be assured by replacing dull tools as soon as wear is evident.  Dull tools should be returned to Custom Carbide Corp for factory resharpening.

Prices:
Prices are subject to change without notice